Mission, Values and Purpose

Strong Hall with clouds

Mission Statement

The Academic Success Initiatives team builds connections for all Jayhawks to their person or place for success by integrating student service, student-facing technology, policy enhancement and process improvements toward an optimized student experience.  Academic Success Navigators serve new students at KU by providing personalized service that encompasses the students’ needs quickly and holistically by providing clear next action steps and answering students’ questions

Our Guiding Work Beliefs

  1. Education paves the way to academic, professional, personal and civic growth.
  2. We respect students, their support systems and their team.
  3. Students are our priority; our work, our time and our urgency reflect that belief.
  4. We do not take success for granted – we work for it.
  5. We communicate directly, accurately and honestly.
  6. Ongoing change is fundamental to embracing our innovation values.
  7. Our work changes lives.

A Navigator Is…

A team of highly skilled, cross-trained full-time staff that connect prospective and new students to services through personalized outreach and support.

  • Immediate personal contact via phone and text
  • Student referral agent
  • Student appointment scheduling
  • Welcome students to KU, reduce student anxiety and build student trust and confidence

Navigators Serve...

  • KU Undergraduate Transfer Students: Lawrence, Edwards and Online
  • KU Graduate Students: Edwards and Online
  • Jayhawk Global Students and Clients